Are you getting the issue of your TikTok favorites tab not working?
This problem usually occurs when you’re trying to save videos, sounds, or effects to your favorites, but they don’t show up or disappear.
The reason for this issue could be a bug in the TikTok app, an outdated version, or even connection problems.
It might also happen if TikTok is experiencing a server issue or if your app’s cache is full.
In this guide, you’ll learn how to fix TikTok favorites tab not working, why it happens, and what you can do to solve it.
How To Fix TikTok Favorites Tab Not Working
If TikTok favorites are not working, it’s likely caused by an app glitch, a connection issue, or a problem with TikTok’s servers.
This guide will walk you through several troubleshooting methods to help you get the favorites feature working again.
These include checking your internet connection, updating the app, clearing the cache, or even reinstalling TikTok.
Follow the steps below to fix the issue:
1. Check Your Internet Connection
Sometimes, TikTok favorites won’t work because of a weak or unstable internet connection.
TikTok relies on a strong network to load content and save items to favorites, so checking your connection is the first step.
- Check your Wi-Fi or data – Ensure that your phone is connected to a stable internet connection. Switch between Wi-Fi and mobile data to see if it makes a difference.
- Run a speed test – Use an online tool like Speedtest to check your connection speed. Slow speeds might prevent TikTok from functioning properly.
- Restart your router – If you’re on Wi-Fi and the connection is weak, restarting your router can help. Simply unplug it for 30 seconds and plug it back in.
- Move closer to the router – If the signal is weak, try moving closer to the router to strengthen the connection.
2. Update the TikTok App
An outdated version of TikTok may cause certain features, like favorites, to malfunction.
Updating the app to the latest version could fix any bugs or issues related to the favorites feature.
- Open your app store – Go to the Google Play Store or Apple App Store.
- Search for TikTok – Type “TikTok” into the search bar and find the app.
- Check for updates – If there’s an update available, you’ll see an “Update” button next to the app. Click it to install the latest version.
- Restart TikTok – Once updated, restart the app and try accessing your favorites again.
3. Clear TikTok’s Cache
If TikTok’s cache is full or corrupted, it can cause performance issues, including problems with the favorites feature.
So, clearing the cache can help refresh the app and resolve glitches.
- Open the TikTok app – Go to your TikTok profile.
- Access settings – Tap the three horizontal dots (or lines) in the top right corner to open the settings menu.
- Find ‘Clear cache’ – Scroll down to “Free up space” and tap on it.
- Clear the cache – Tap “Clear” next to “Cache” to remove any temporary files stored by TikTok. This won’t delete your data but will help the app run more smoothly.
- Restart TikTok – After clearing the cache, close and reopen TikTok to see if favorites are working.
4. Check for Server Outages
At times, TikTok’s servers may be down, causing issues across the platform, including with the favorites feature.
If this is the case, you’ll need to wait for TikTok to resolve the issue.
- Check social media – Go to Twitter or other social media platforms to see if others are reporting the same issue with TikTok. Searching “TikTok down” often brings up recent posts.
- Visit Downdetector – Go to Downdetector and search for TikTok to see if there are any reported outages.
- Wait for a resolution – If TikTok’s servers are down, you won’t be able to fix the issue on your own. Wait until the service is restored and try using favorites again.
5. Reinstall the TikTok App
If none of the previous steps have worked, reinstalling TikTok may help.
This removes any underlying issues within the app that could be causing the problem.
- Delete the TikTok app – Press and hold the TikTok icon on your home screen and select “Uninstall” or “Remove.”
- Reboot your phone – Restart your phone to clear any lingering issues.
- Reinstall TikTok – Go to your app store, search for TikTok, and download the app again.
- Log in to your account – Once installed, open TikTok and log back in to your account.
- Check favorites – Try saving or accessing your favorites to see if the problem is resolved.
6. Contact TikTok Support
If the issue persists even after trying all the steps above, you may need to contact TikTok support for further assistance.
They can help troubleshoot the problem or look into whether your account is affected by a bug.
- Go to TikTok’s support page – You can access TikTok’s help center directly from the app or visit their website.
- Submit a request – Explain that your favorites feature is not working, and mention any troubleshooting steps you’ve already taken.
- Wait for a response – TikTok support may take a few days to get back to you, but they should be able to help resolve the issue.
Conclusion
If your TikTok favorites aren’t working, the most likely causes are app glitches, internet issues, or a server problem.
Start by checking your internet connection and updating TikTok to the latest version.
Clearing the cache or reinstalling the app can also help resolve bugs that affect favorites.
If the issue persists, contact TikTok support or wait for server outages to be fixed.
With these troubleshooting steps, you’ll be able to organize your favorite content again and enjoy TikTok without any disruptions.
