
A lot of Snapchat users wonder why their My AI is not showing up on their account, whether it’s an issue with their app settings or a problem on Snapchat’s end.
Some are very curious to know if there’s a specific reason why Snapchat AI won’t pop up or if it’s an account-related issue.
Snapchat AI, also known as My AI, is a chatbot feature that interacts with users and provides answers to their questions.
However, some users have reported that My AI is missing from their chats, leaving them confused about what went wrong.
Moving forward, there are several reasons why Snapchat AI may not be appearing on your app, and we will explore these possible causes along with solutions to get My AI to show up again.
Here is everything we know about why Snapchat AI won’t pop up and how to fix it.
Why Won’t My AI Pop Up on Snapchat?
If you are wondering why Snapchat AI is missing from your chat list, the short answer is that it could be due to an outdated app, account restrictions, or limited availability of the feature.
Some of the most common reasons include:
- Snapchat AI Is Not Available in Your Region – My AI is gradually rolling out to users, and it may not be available in your country yet.
- Outdated Snapchat Version – If you haven’t updated Snapchat recently, My AI may not appear on your account.
- Snapchat Plus Requirement – Some users may need a Snapchat+ subscription to access My AI, depending on their location.
- App Bugs or Glitches – Bugs in the Snapchat app can prevent My AI from appearing in your chat list.
- Disabled AI Chat in Settings – If AI chat is turned off in your settings, you won’t see My AI in your chats.
- Account Issues or Restrictions – If Snapchat has placed restrictions on your account, some features like My AI may be disabled.
Now, let’s go through the fixes to get Snapchat AI to pop up on your app.
How to Fix Snapchat AI Not Popping Up
To fix Snapchat AI when it won’t pop up, try the following solutions:
1. Update Your Snapchat App
If My AI is not appearing, the first thing to do is update your Snapchat app.
- Open the App Store (iOS) or Google Play Store (Android).
- Search for Snapchat.
- If an update is available, tap Update.
- Open Snapchat and check if My AI has appeared.
2. Check If My AI Is Available in Your Country
Snapchat AI is still rolling out to different regions.
If you don’t see My AI, it may not be available in your location yet.
Keep an eye out for future updates.
3. Enable AI Chat in Settings
If Snapchat AI is disabled in your settings, you need to enable it.
- Open Snapchat and go to Settings.
- Look for Privacy Controls or AI Settings.
- Enable My AI Chat if the option is available.
4. Subscribe to Snapchat Plus
In some regions, My AI is only available for Snapchat+ users.
If you want to try My AI and it’s not appearing, consider subscribing to Snapchat Plus and check if it becomes available.
5. Restart the App and Reinstall Snapchat
If My AI is still missing, try restarting the app or reinstalling Snapchat.
- Close Snapchat and reopen it.
- If that doesn’t work, delete Snapchat and reinstall it from the App Store or Play Store.
- Log back into your account and check if My AI appears.
6. Contact Snapchat Support
If none of the above solutions work, contact Snapchat support for help.
There may be an issue with your account that needs to be fixed by Snapchat’s team.
Conclusion
Snapchat AI, also known as My AI, is a chatbot that interacts with users, but some users have reported that it won’t pop up on their app.
If your Snapchat AI isn’t appearing, try updating Snapchat, enabling My AI in settings, checking for regional availability, or subscribing to Snapchat Plus.
If the issue persists, reinstalling the app or contacting Snapchat support may help.
If this guide helped you fix your Snapchat AI issue, share it with others who may need it too!
Brianna is based in Minnesota in the US at the moment, and has been writing since 2017. She is currently a 3rd Year med student at the time of writing this.