How To Get A Refund On Just Eat (Easy Guide)

How To Get A Refund On Just Eat

Do you want to get a refund on Just Eat after an unsuccessful or wrong order?

Just Eat also called Just Eat Takeaway is a food delivery company that was founded in 2001 in Denmark by Jesper Buch. 

You can order any food and have it delivered to your doorstep, register your restaurant to gain more popularity and more.

There is plenty of reasons why one would want a refund from a company that sells mostly perishable goods, some of these reasons include: what you ordered not what was delivered to you, the order never arrived, or you change your mind.

Still, it is possible to get a refund from Just Eat, you just have to follow the right procedure.

Although the refund usually takes time, if you have good proof and reasons it reduces the waiting time.

In this guide, you will learn how you can get a refund from Just Eats Takeaway, all the steps you need to take, and more!

How To Get A Refund On Just Eat

To get a refund from Just Eat after an unsuccessful order, the first step is to go to on any browser.

This link should lead you to the Just Eat support page where you can lay out a complaint about the food that you ordered that you want a refund on.

Remember, you cannot request a refund on food that was successfully delivered to you, this only works for misplaced orders, no orders canceled orders, or sometimes late orders.

If you want to cancel an order and get a refund on Just Eat, you have to do it as soon as possible, before the order gets processed by the restaurant or at least before it gets delivered to you.

Note that refunds on Just Eat generally take a few days to be sent back to your bank account, PayPal, or even to your account credentials as long as your request was successful.

Here is how you can request a refund on Just Eat Takeaway:

1. Go to the Just Eat support website

How to contact just eat support on Android

The first thing to do is to go to the Just Eat support website here on the same browser that you used to make your order initially.

If you are not logged in already, you should do so as it will be required in this procedure, and then proceed to the next level.

2. Have your proof ready

Now, if you have already received the order and it was wrong, make sure to take a very clear picture of it, you will need it in the next step.

In the step of your order not being delivered to you but you have already paid for it, you have to get your bank statements ready.

This is because, with no proof, the chances of getting a refund on Just Eat will be extremely low.

3. Ask for a refund

While still on the Just Eat Takeaway help the website, locate their email or phone number, whichever you will want to contact them with.

Mind you, if you choose to contact them through a phone call, you will still be asked to send in your proof to their email.

If you decide to contact them by email, it will take a few working days to get a response.

Just Eat official phone number and email are +44 344 243 7777 and respectively.

Once you have contacted them, go straight to the point and explain what went wrong with your food order, and why you want a refund and your complaint will be processed as soon as possible.


Just Eat is a UK-based food delivery online service that delivers food to almost any location in the United Kingdom.

The majority of food items that are ordered on Just Eat are perishable so asking for a refund should be done as fast as possible, best to do it before it gets delivered.

The refund process usually takes a few days after your request is accepted so you may have to be patient, the refund is will be added to your account credit or sent to your PayPal or bank account.

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Brianna Bailey

Brianna is based in Minnesota in the US at the moment, and has been writing since 2017. She is currently a 3rd Year med student at the time of writing this.