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If your Philips TV says “No Internet Connection” despite being connected, it can be frustrating, especially when streaming or using smart features.
This issue may arise due to network configuration problems, software glitches, or interference from external devices.
Identifying the cause and applying the correct fix can restore proper internet functionality.
So, how do you fix a Philips TV that says it’s not connected to the internet when it actually is?
In this guide, you’ll learn the common causes of this issue and step-by-step solutions to resolve it.
Fix A Philips TV That Says ‘No Internet Connection’ But Is Connected
1. Check the Network Connection
Before troubleshooting further, ensure that your network is functioning properly.
Test your Wi-Fi on another device, such as a phone or laptop, to confirm that the internet is working.
If other devices cannot connect, restart your router by unplugging it for 5-10 minutes and plugging it back in.
If the internet works on other devices but not the TV, proceed with the next steps.
2. Restart Your TV and Router
A simple restart may fix temporary connectivity issues.
Turn off the TV and unplug it from the power outlet.
Unplug the router and modem as well.
Wait for at least 5 minutes, then plug in the router and modem first.
Once they are fully powered on, plug in the TV and turn it back on.
Check if the internet connection is restored.
3. Forget and Reconnect to the Network
If your TV is still showing no internet connection, try reconnecting to your Wi-Fi.
Go to Settings, then Network, and select your Wi-Fi connection.
Click Forget Network.
Restart the TV, go back to the Network settings, and reconnect to your Wi-Fi by entering the password again.
This refreshes the network configuration.
4. Check for Software Updates
Outdated software may cause network connection errors.
Press the Home button on the remote.
Navigate to Settings, then Device Preferences.
Select About, then System Update.
If an update is available, install it and restart the TV.
After updating, check if the issue is resolved.
5. Use a Wired Connection
If your Wi-Fi is unstable, try connecting the TV directly to the router using an Ethernet cable.
Plug one end of the cable into the TV’s LAN port and the other into the router.
Go to Network settings and select Wired Connection.
If the TV connects successfully, the issue may be with your Wi-Fi signal.
6. Change DNS Settings
If the TV fails to connect due to a DNS issue, manually setting a public DNS may help.
Go to Network settings, select your Wi-Fi network, and choose Advanced Options.
Change the DNS settings to 8.8.8.8 for Primary DNS and 8.8.4.4 for Secondary DNS.
Save the settings and restart the TV.
7. Reset Network Settings
If the problem persists, resetting the network settings may fix configuration issues.
Go to Settings, then Network, and select Reset Network.
Confirm the reset and restart the TV.
Reconnect to your Wi-Fi and check if the connection is restored.
8. Perform a Factory Reset
If all else fails, performing a factory reset may resolve the issue.
Press the Home button and go to Settings.
Navigate to Device Preferences, then Reset.
Select Factory Data Reset and choose Erase Everything.
Confirm and wait for the process to complete.
This will restore the TV to its default settings, so you’ll need to set it up again.
9. Contact Philips Support
If the issue persists even after a factory reset, it may be a hardware problem requiring professional repair.
Contact Philips customer support for further troubleshooting or service options.
Conclusion
A Philips TV displaying “No Internet Connection” despite being connected can often be fixed by restarting the router and TV, reconnecting to the network, updating software, or using a wired connection.
If the issue persists, resetting the network settings or performing a factory reset may help.
Follow these steps to restore internet access and enjoy uninterrupted streaming and browsing.
Additional Reading
How To Fix Philips Smart TV 7303 That Keeps Freezing After Factory Reset
How To Fix A Philips Android TV That Keeps Rebooting
How To Perform Factory Data Reset On Philips 58pus8505/12 Without A Remote
Brianna is based in Minnesota in the US at the moment, and has been writing since 2017. She is currently a 3rd Year med student at the time of writing this.
