How To Request A Refund On The Duolingo Family Plan

How To Request A Refund On The Duolingo Family Plan

Do you want to cancel your subscription to the Duolingo family plan and get a refund?

To request a refund on Duolingo for the family plan (Super Duolingo) on any device, you will need to cancel your subscription first.

After that, you can go ahead and request a refund through the App Store, settings, or email depending on what you want.

Also, you need to know that all subscriptions to any Duolingo plan are usually marked as nonrefundable and that the family plan is a 12-month subscription plan, billed annually.

The Duolingo super family plan cost $10 a month and since it’s billed annually, it totals $120 per year.

In this guide, you will learn how to cancel the Duolingo family plan subscription and request a refund on iPhone, Android, and desktop.

How to Cancel and Request a Refund on the Duolingo Family Plan

You can usually cancel and also request a refund on the Duolingo family plan, the same way you subscribed to it.

Remember that for you to request a refund on the family plan (AKA Super Family) you have to cancel the subscription first through the app settings or App store.

However, the way to do this varies per device; and yes this can be done on a desktop or phone.

Let’s get started.

To cancel and request a refund on an iPhone:

If you have subscribed to the Duolingo family plan on an iPhone and you want a refund, follow the steps below:

Step 1: Open the Duolingo app on your iOS device, and tap on the Super Duo Icon on the bottom or top-right of your screen.

Step 2: Tap on “Settings” on the top-right of your screen followed by “Manage Plan”.

Step 3: A list of options will appear including “Change Plan” tap on it followed by tapping on “Cancel Subscription”, and make sure to confirm it.

Step 4: After confirming the cancellation of your Super Family Duo subscription, go to https://reportaproblem.apple.com/

Step 5: Sign in with your Apple ID and then tap on “I’d like to” and then “Request a refund”.

Step 6: Next, tap on “Tell us more…” and choose why you want to request a refund followed by the “Next” button.

Step 7: Select the app (Duolingo in this case) you want a refund from and then tap on “Submit”.

Note: For your request to be considered valid, always make sure to request a refund from Duolingo before your plan expires for the year.

To cancel and request a refund from Duolingo on Android:

If you have subscribed for the Duolingo family plan with an android device and you want a refund, you need to cancel the subscription days or even weeks before it expires.

Since the family plan is billed annually (yearly), it is best always to cancel the subscription and request a refund as early as October or even September.

Step 1: Open your Duolingo app on your Android device and tap on the “Duo Icon”

Step 2: Tap on “Settings” and then “Manage Subscription”.

Step 3: From the list, tap on “Cancel Subscription” and then confirm.

Step 4: After canceling your Duo family subscription in step 3, go to https://play.google.com/store/account and tap on “Order History”.

Step 5: Scroll to find the ‘order’ you want a refund on, select “Request a refund” and then complete the form.

Step 6: Once you completed the ‘refund’ form, confirm it and then wait for an email reply from Duolingo, usually in 4-5 business days.

How to cancel and request a refund from Duolingo on Desktop:

To cancel and request a refund on the Duolingo family plan using a desktop, make sure that you initially subscribed to the plan through a desktop.

This is better so as not to mix up accounts and orders.

Let’s get started.

Step 1: Log into your Duolingo account on your browser.

Step 2: Click on your profile icon on the top-right and then select “Settings”.

Step 3: Scroll to find “Super Duolingo” and click on it and then click on “Cancel Subscription”.

Step 4: After confirming step 3, go to your Super Family plan settings page here.

Step 5: Click on “Send Feedback” just above “Export My Data” and you will be given an option to send an email to support.

Step 6: In the email, make sure to state that you want a refund and why you want a refund in the most polite way possible. 

This is a sample of a request a refund email:

Hello there,
I subscribed to the Duolingo family plan in [Month] of [Year] and I paid a total amount of [Amount].
However, it seems that I can no longer continue to use it due to some unforeseen financial problems that have befallen me.
This means that I will not be able to afford to continue running or using this plan and getting some of the ‘Unused’ money will be helpful to me at this time.
I have also read and gone over your terms of service and I am glad to have discovered that I can request a refund before my next billing date.
I have attached the receipts that prove that I purchased the family plan, and also this is the email associated with my purchase and my username on Duolingo is [Duolingo username]
I hope to hear from you soon, thank you.
[Your first and last name]

Conclusion

Once you have requested a refund from Duolingo, you will have to wait for about 4-5 business days to get an email response from them.

Additionally, before requesting a refund from Duolingo concerning any of their Duo Plus plans, you have to cancel the plan days if not months before it expires.

The best way to cancel a subscription to any Duolingo plan is usually through the app.

Brianna Bailey

Brianna is based in Minnesota in the US at the moment, and has been writing since 2017. She is currently a 3rd Year med student at the time of writing this.