How To Fix Fortnite Stuck On “Exchanging 3rd Party Access Purchases”

How To Fix Fortnite Stuck On Exchanging third Party Access Purchases

Is your Fortnite game stuck on “Exchanging 3rd party access purchases” when you try to load it?

The full message looks like this: Exchanging 3rd party access purchases… and is very common amongst Xbox users.

This can happen for a lot of reasons but most of the time, it could be because of an overloaded system when loading a game or the popular reason, slow internet.

You can fix this in many ways ranging from hard-resetting your console, clearing local saved game data to simply restarting the games.

Note that different fixes can work for different folks; the best thing is to try them one after the other to find your “winning” fix.

In this guide, you will learn why Fortnite is stuck on exchanging third-party access purchases on Xbox and how to fix it.

Why Is Fortnite Stuck On Exchanging Third Party Access Purchases On Xbox?

If your Fortnite is stuck on “Exchanging third party access purchases…” while loading, it may be because of any of the following:

Firstly, overloaded game data in the system.

The second reason could be due to an unstable or slow internet connection.

How to Fix Fortnite Stuck on “Exchanging 3rd Party Access Purchases…”

Since there is no one way to fix Fortnite stuck on “Exchanging 3rd Party Access Purchases…”, you will have to try one or all of the fixes below.

Don’t worry there are all safe and you will not lose any game progress as long you saved them before trying out any of these fixes.

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Let’s get started.

  • Check your modem plugs and internet speed.
  • Hard-reset your Xbox console.
  • Clear local game data.
  • Close and open Fortnite.
  • Contact Fortnite support.

Check your modem plugs and internet speed

As I have mentioned, sometimes when games take too long to load it may be due to unstable or slow internet.

So check your modem by making sure that everything is working fine, plugs and all.

Next, test your internet speed on, this website will show you how fast your internet speed is.

If your internet is slow and unstable, switch to a better one, reconnect your console to it and then open Fortnite again, it should load properly now.

Hard-reset your Xbox console

It has been reported that this “Fortnite loading screen error” is common amongst gamers who play Fortnite on Xbox.

Hard-resetting also known as soft power cycling your Xbox console has also been reported to have been able to fix the error.

To do this, press and hold the power button for a few seconds till your Xbox console turns off; then after a few more seconds, turn it back on.

Clear local game data

Navigate to your Xbox settings, select “System” followed by “Manage Storage Devices”.

Next, select “Clear local saved games”, this will sign you out of cloud saving and also delete all saved game content on the Xbox console that has been backed up in the same cloud saving.

Finally, go back to your Xbox settings and sign back into cloud saving and then reload the Fortnite game.

Close and open Fortnite

Another fix that works for fixing Fortnite stuck on the “Exchanging 3rd Party Access Purchases…” loading page, is to close the game and then open it again.

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To do this, while still on the Fortnite loading page, navigate to your Xbox dashboard; wait for a few seconds, and then open the game again.

Contact Fortnite support

Although very rare but contacting tech support is usually the last resort if any of the above fixes didn’t work for you.

So if you have tried all the above fixes and your Fortnite loading page is still stuck on “Exchanging 3rd party access purchases…”, you may have to contact Fortnite tech support here, as the error may be a general bug from their end.


Fortnite is an online game that was released in 2017 by an American developer, Epic Games.

It is a free-to-play video game that can be played on platforms like Xbox, PlayStation 4, and even Nintendo Switch.

The game loading page stuck on “Exchanging 3rd party access purchases” is a very popular error among Xbox and we suspect it is a general bug that needs to be fixed by the developers ASAP.

However, while we wait for them for a permanent solution, the fixes in this guide should be able to help you for the time being.

Additional Reading:

How To Fix Achievement Notification Not Popping On Screen On Xbox

How To Change Xbox One Wallpaper Without A USB Or PC

How To Add The UserMgr File To My Files Explorer On Xbox

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Brianna Bailey

Brianna is based in Minnesota in the US at the moment, and has been writing since 2017. She is currently a 3rd Year med student at the time of writing this.